Customers Service

> Delivery Services & Charges  (All prices are in EURO €)

Delivery Service Cost
Standard Delivery € 7.00 per delivery address (only for ITALY)
EU Delivery from €15.00 per delivery address
WorldWide Delivery from €30.00 per delivery address

Except
USA Delivery from 45.00 per delivery address
Australia Delivery from 55.00 per delivery address

> Standard Delivery
Deliveries made Monday to Friday. Standard delivery for in stock items within 5 working days.

> Named Day Delivery
Deliveries made Monday to Friday, subject to availability, 72 hours notice required. If you have any queries about your order, please call us on +393474236153 (or SMS), or email re@relasagna.com. Our customer advisors will be happy to help you.

> Export Delivery and Carriage Charges
Enjoy NEW LOWER DELIVERY CHARGES with our Export standard delivery service to mainland Europe now from only €15.00. Please be advised that international deliveries may be subject to customs charges and delays. Please ensure a valid recipient telephone number is supplied, to avoid further delays. The number may be required by local customs and delivery agents.

> Customs
For items to be exported, the carriage charge covers packaging and delivery only. Customs duties may be payable. We are unable to advise of these amounts and the recipient is responsible for paying this duty. Customs may also inspect goods prior to delivery. This may cause delay to the delivery of items.

> Refund Policy
It is the policy of RE LASAGNA by La Renoir di Argini Gilberto to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 20 days along with your receipt for an exchange or refund, by the original method of payment.

To this end, it is our policy that we do not exchange or refund, personalised items, special orders, food items or items worn on the body including shirt and others. Items must be returned in their original packaging and must be complete, including electrical accessories and manuals where applicable.

If a manufacturing fault occurs with your product we will always honour the manufacturer’s guarantee period and will repair or replace the product in accordance with the warranty terms and conditions. Please see individual products for details.

Your statutory rights will not be affected.

> Product Information
In the event that any item is unavailable, RE LASAGNA by La Renoir di Argini Gilberto reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. The hampers and gift boxes photographed contain only the items listed.

Prices quoted are based on July 2016 RE LASAGNA by La Renoir di Argini Gilberto retail values and are subject to market fluctuations. All items shown are subject to availability.

> How to Order
Online: gilbertoa.sg-host.com

Our online store also provides the latest details on restaurant opening hours, forthcoming events and new products at Pontecchio Marconi (BO).

> Telephone
Office: +390516781337, mobile: +393474236153 (All calls will be charged at local rate).

The order line will be open from 10am to 7pm (GMT), Monday to Sunday.

Please do not send confirmation or further copies of telephone, as this may result in the duplication of your order and a further charge to your credit card. Products will only be reserved for orders accompanied by full payment.

> Corporate Orders
Email re@relasagna.com, telephone +390516781337, mobile+393474236153 (or SMS) – Our Corporate team will also be happy to discuss any bespoke hamper requirements you have.

> How to Pay
La Renoir as Re Lasagna accepts payment by:

• PAYPAL and Credit Card
• Bank Transfer
• Poste Pay

> Bank Details

• IBAN: IT51W0707237100020000169466
• BANK: EMILBANCA – CREDITO COOPERATIVO – SOCIETA’ COOPERATIVA
• BIC: ICRAITRRTS0

For credit card payment, please enclose confirmation of the cardholder’s name and billing address, if different from the sender’s details. Payment will be taken at the time of ordering and no deliveries are despatched unless payment is received in full.

> Customer Data
Re Lasagna does not disclose any information relating to their customers to any other organisation for marketing purposes.